Unibet believes that healthy entertainment starts with good self-control. We provide comprehensive tools, practical guidance, and ongoing support so your gaming experience remains enjoyable — without adding stress to your daily life.
For Unibet, responsible gaming is more than a slogan — it is at the core of how we operate. We understand that for most users in Malaysia, online betting is an enjoyable form of entertainment, much like watching your favourite sport or playing video games. However, we also recognise that for some individuals, this activity can lead to unhealthy habits if not managed properly.
That is why Unibet invests in comprehensive self-control systems, ongoing support staff training, and partnerships with specialist organisations that assist individuals who may be experiencing gambling problems. Every platform design decision we make considers user wellbeing — from real-time balance displays to customisable play-time alerts tailored to individual needs.
In Malaysia, we understand local culture and values. Family comes first, and financial responsibility is taken seriously. That is why our responsible gaming tools are designed specifically to help Malaysian users manage their betting activity wisely — so that entertainment stays entertainment, and never becomes a burden.
Our Core Principles: Betting is meant purely for entertainment — not as a source of income, a solution to financial problems, or an escape from life's pressures. If you feel it has become more than that, we are here to help.
Unibet also uses early detection technology to identify usage patterns that may indicate risk. Our system actively monitors sudden changes in gaming behaviour and will reach out to users who may need attention — not to judge, but to offer the right support at the right time.
Set a daily, weekly, or monthly deposit limit based on your financial means. Once a limit is set, the system will ensure it is not exceeded — even if you attempt to increase it during an active gaming session.
Control how long you play each day by setting a session time limit. Once the limit is reached, the system will notify you and automatically end the session — helping you maintain a healthy balance between entertainment and daily life.
Need a short break? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time, your account will be locked from any wagering activity, giving you space to reflect on your gaming habits.
The self-exclusion option allows you to permanently close your account or block it for an extended period. This is a serious step, and we fully support your decision to take it for your personal well-being.
Review your complete wagering history — including total deposits, losses, wins, and time spent. Clear data helps you make smarter, more informed gaming decisions.
Our KYC system ensures that only individuals aged 18 and above can access the platform. The thorough identity verification process protects children and teenagers from exposure to betting activities.
Access your account settings via the profile icon in the top-right corner of the Unibet platform. All self-control tools are available under the "Responsible Gaming" section.
Choose from deposit limits, time limits, loss limits, a gaming break, or self-exclusion. Each option comes with a brief description to help you make the right decision.
Enter a limit value or select a suitable period. Our system will confirm your settings and activate them immediately — there is no waiting period for stricter limits.
Confirm your settings via email or SMS verification. You will receive a notification each time you are close to reaching your set limit, giving you time to pause and think.
We recommend reviewing your self-control settings at least once a month. Your needs may change over time, and regular adjustments ensure your controls remain effective and relevant.
Our trained support team is available to assist you 24 hours a day, 7 days a week. If you feel something isn't right, don't hesitate to reach out — all conversations are completely confidential.
Answer our self-assessment questionnaire to evaluate whether your playing habits are still at a healthy level. The test is free, confidential, and can be taken at any time with no commitment required.
Access a library of articles, short videos, and interactive guides on how to manage your betting budget, recognise warning signs, and find professional help in Malaysia.
Unibet works with mental health and counselling organisations in Malaysia. If needed, our team can connect you with professionals experienced in addressing problem gambling issues.
Remember: Using self-control tools is not a sign of weakness — it is a sign of wisdom. Many successful players use these tools to ensure their gaming experience stays enjoyable and within control.
Recognising the early signs is a crucial first step. If you identify any of the following signs in yourself or a loved one, please seek help immediately.
Always trying to "chase losses" after a losing streak by continuing to gamble — this is one of the clearest signs that gaming has crossed the line from entertainment.
Using money set aside for bills, food, or family needs to gamble is a serious sign that requires immediate attention.
Feeling unable to stop or reduce your betting activity despite intending to do so is a clear sign that help is needed.
Hiding your gambling activity or the amount of money spent from family and friends indicates that you yourself sense something is not right.
Work, family, health, or personal relationships begin to suffer because too much time and attention is consumed by gambling.
Borrowing money from family, friends, or financial institutions specifically to continue betting is a critical warning sign that must not be ignored.
Answer the following questions honestly. If you answer "Yes" to three or more questions, we recommend reaching out to our support team or consulting a qualified professional.
Important Note: This test is a general guide only and is not a medical diagnosis. For a more thorough assessment, please consult an experienced mental health professional.
Have you ever felt the need to bet with larger amounts of money to get the same level of excitement as before?
Have you ever tried to cut down or stop gambling but failed, leaving you feeling restless or irritable?
Do you often think about gambling — planning your next bet or thinking about ways to get money to gamble?
Have you ever gambled to escape problems, stress, guilt, anxiety, or depression?
Have you ever hidden your gambling activity or the amount of money spent from family members or close friends?
Has gambling ever caused serious financial problems, family conflicts, or affected your work or academic performance?