Terms and Conditions Unibet — Your Rights and Responsibilities as a Member

1Member Eligibility

Unibet services are open only to individuals who meet the following conditions without exception. By registering an account, you confirm that you meet all the eligibility requirements stated below.

• Aged 18 years old and above on the account registration date.
• Not listed on any self-exclusion or ban list enforced by the platform.
• Not a citizen or resident of any region or jurisdiction where participation in online gaming is prohibited.
• Not registered as a unibet employee, agent, or immediate family member of unibet staff.
• Register under your own name and not on behalf of any other individual or entity.

2Account Registration

Each user is only permitted to hold one active account at any one time. Registering multiple accounts is a serious violation of these terms and may result in the closure of all related accounts and forfeiture of any balances.

When registering, you are required to provide accurate, complete, and current information including your full name, date of birth, active email address, and valid phone number. False or misleading information may result in immediate account closure.

• The registered name must match your official identification document.
• Each email address can only be used for one account.
• You are responsible for ensuring your account information is always kept up to date.
• Identity verification (KYC) may be required before any withdrawal is processed.

3Deposit & Payment

Unibet supports a variety of popular local payment methods in Malaysia, including FPX, online bank transfers, and e-payment methods listed in the Payments section of the platform. All deposits are processed in Malaysian Ringgit (MYR).

Deposits are usually credited to your account within a few minutes after confirmation is received from the payment provider. In the rare event that a deposit takes longer than expected, please contact customer support with proof of transaction.

• Minimum and maximum deposit limits vary depending on the selected payment method.
• Unibet does not charge any processing fees for deposits; however, your payment provider may impose their own charges.
• All deposited funds must be used for gaming purposes only.
• Unibet reserves the right to decline deposits from sources that cannot be identified or verified.

4Withdrawal of Funds

Withdrawing funds from your unibet account is subject to certain conditions that must be met beforehand. These conditions are in place to ensure the financial security of all users and to comply with anti-money laundering requirements.

• Identity verification (KYC) must be completed before your first withdrawal request is approved.
• Withdrawals will be returned to the same payment method used for the deposit, up to the original deposit amount.
• The withdrawal processing period is between 1 to 3 business days depending on the payment method.
• Daily and monthly minimum and maximum withdrawal limits apply and can be reviewed in your account.
• Pending withdrawal requests can be cancelled by the user via the account panel.

If you experience any issues with your withdrawal, the unibet support team is available 24 hours a day via live chat or email.

5Bonus & Promotions

Unibet offers a variety of bonuses and promotions for both new and existing members. Each bonus has specific terms and rules clearly stated on its respective promotions page. The following general conditions apply to all bonus types unless otherwise stated.

• The welcome bonus is only eligible to be claimed once per new user.
• Rollover requirements must be met before bonus funds or associated wins can be withdrawn.
• Unused bonuses will expire automatically upon the end of their validity period.
• Wagering with bonuses may only count towards specific games or markets.
• Unibet reserves the right to modify, suspend, or terminate any promotion with reasonable prior notice.
• Any attempt to abuse the bonus system will result in account closure and forfeiture of all wins.

6Wagering Rules

All wagering activity on the unibet platform is subject to rules specific to each game type or sport. Detailed rules can be found in the help section of each game. The following general rules apply to all types of wagering.

• All confirmed bets are final and cannot be cancelled except under specific circumstances stated in the game rules.
• Unibet reserves the right to void or correct any bets placed at incorrect odds due to technical or human error.
• The use of automated software, bots, or any tool that provides an unfair advantage is strictly prohibited.
• Bets placed after an event has started (for certain markets) may not be accepted or may be voided.
• The final outcome of a bet is based on the official records of the relevant event organising body.

7Account Security

Your account security is a shared responsibility between you and unibet. The platform provides multiple layers of security including two-factor authentication (2FA), login notifications, and round-the-clock account activity monitoring.

• Never share your account password with anyone, including unibet staff.
• Use a strong, unique password — a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication for an added layer of protection.
• Always log out of your account after using a shared or public device.
• Report any suspicious activity or unauthorised access to customer support immediately.

Unibet is not liable for losses arising from a user's negligence in safeguarding their login credentials.

8Privacy & Personal Data

Unibet takes the privacy of Malaysian users seriously. The collection, processing, and storage of your personal data is carried out in accordance with unibet's Privacy Policy, which can be read in full at Privacy Policy page.

• Your personal data is used solely for account management, legal compliance, and service improvement purposes.
• Unibet does not sell or rent your personal data to third parties for marketing purposes.
• You have the right to request a copy of the personal data we hold about you at any time.
• Data deletion requests may be submitted, subject to applicable legal record-keeping requirements.

9Account Closure

You may close your unibet account at any time by contacting customer support. Before closing, ensure all account balances have been withdrawn, as unclaimed balances may be subject to inactive funds policy after a certain period.

Unibet also reserves the right to close or suspend a user's account under the following circumstances:

• Breach of any provision under these Terms and Conditions.
• Suspected or confirmed fraud, bonus abuse, or illegal activity.
• Self-exclusion requests submitted by the user.
• Legal compliance requirements or directives from the relevant authorities.
• Accounts that have been inactive for more than 24 consecutive months.

10Liability Limits

Unibet provides its services on an "as is" basis and makes no guarantee that the platform will always be free from technical disruptions or errors. However, unibet strives to maintain the highest possible platform availability at all times.

• Unibet is not liable for losses resulting from technical disruptions beyond the platform's control.
• Unibet's liability for any individual claim is limited to the total amount deposited within the 12 months preceding the claim.
• Unibet is not liable for any indirect damages, loss of profits, or consequential losses.
• In the event of any discrepancy between different language versions, the English version shall prevail.

11Responsible Gaming

Unibet is committed to responsible gaming and provides a range of tools to help users stay in control. All tools are accessible directly from account settings without needing to contact support.

• Deposit Limit: Set daily, weekly, or monthly limits to control your spending.
• Loss Limit: Set the maximum loss amount you are comfortable with within a given period.
• Time Limit: Set session time limits to prevent excessive use.
• Forced Break: Take a break from the platform for 24 hours, 7 days, or 30 days as needed.
• Self-Exclusion: Option to fully block account access for an extended period.

If you are concerned about your own or a loved one's gaming habits, please visit the Responsible Gaming for more information and support resources.

12Terms Amendment

Unibet reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Significant changes will be communicated to users via in-platform notifications or registered email at least 14 days before taking effect.

Continued use of the unibet platform after the effective date of any amendment constitutes your acceptance of the revised terms. If you do not agree with the changes, you must stop using the platform and close your account before the amendment takes effect.